For consumers

Right of withdrawal

Statutory structure adapted for distance selling / POD. Not legal advice. Review exceptions for personalised goods carefully.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us Nils Goecke Bandelstraße 9F 30171 Hannover Deutschland E-Mail: hello@nilsgoecke.de of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is sufficient that you send your communication concerning exercise of the right of withdrawal before the period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we are informed of your decision. We will use the same means of payment as for the initial transaction, unless expressly agreed otherwise; in any event you will not incur fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Notes on exceptions

The right of withdrawal does not apply, among other cases, to goods made to the consumer’s specifications or clearly personalised. Standard shop products without personal customisation are usually withdrawable. Personalised made-to-order items may be excluded. When in doubt, contact us before ordering.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.) To Nils Goecke Bandelstraße 9F 30171 Hannover Deutschland E-Mail: hello@nilsgoecke.de I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): Ordered on (*)/received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.